Change is Our Companion but NOT Our Friend in Business Management…Ollie the...
I am working with a group putting together a business program that may be presented in 2013. One of the discussion points has focused on the conflict in organizations that accompanies most if not all...
View ArticleMore Lessons On Change Management…from Ollie the horse
Following my December 1 blog, “Change is Our Companion but NOT Our Friend in Business Management…Ollie the horse is teaching me why”, I received lots of emails, some phone calls and a few people...
View ArticleHow Does Your Customer Service Look to Your Clients?
In veterinary practices I try to teach doctors and staff to focus on two outcomes; the patient outcome and the client outcome. Not all the patients have a good outcome no matter who’s the vet. However,...
View ArticleAccounts Receivable and Cash Flow in Equine Practice
In many areas of the country, Accounts Receivable are the bain of Equine Practitioners existence. We earn our money the first time as veterinarians then we earn the same money the second time as bill...
View ArticleMore Equine Practice Collection at Time of Service: ask for your money
Following my February 14 blog on Accounts Receivable and Cash Flow in Equine Practice I received some responses on Facebook that were thought provoking. The first Facebook response was from an equine...
View ArticleHouston We Have a Problem. Thoughts on the New York Times Horse Racing Series
I am a bandwagon sports fan. I get engaged when the playoffs start in most sports. Since March Madness is in full swing, I have been tuning into sports shows. The new, “new word” that announcers and...
View ArticleClik here to view.
Our Best Thinking Got Us Here. Thoughts on the New York Times Horse Racing...
Without a doubt the New York Times piece on April 30, the second in a series, continued to shine sunlight on horse racing’s challenges. Ultimately, that sunlight will lead horse racing to be a...
View ArticleVeterinary Leadership Experience
I am at the 2012 Veterinary Leadership Experience. VLE’s foundation principles are emotional intelligence and servant-leadership. We, the board of Directors of VLE Foundation, met last night with about...
View ArticleClient Outcome
If you are a veterinarian, try to remember the last time one of your clients scheduled a visit because they were having a GREAT day and just wanted you to be a part of it. Unheard of, right? In...
View ArticleNo Really, This Happened in 2013
I believe that when you see a “wrong” you really only have two choices, ignore it and hope that it rights itself or call it what it is and start the conversation. I am fortunate to live in Kentucky and...
View ArticleMore Lessons On Change Management…from Ollie the horse
Following my December 1 blog, “Change is Our Companion but NOT Our Friend in Business Management…Ollie the horse is teaching me why”, I received lots of emails, some phone calls and a few people...
View ArticleHow Does Your Customer Service Look to Your Clients?
In veterinary practices I try to teach doctors and staff to focus on two outcomes; the patient outcome and the client outcome. Not all the patients have a good outcome no matter who’s the vet. However,...
View ArticleAccounts Receivable and Cash Flow in Equine Practice
In many areas of the country, Accounts Receivable are the bain of Equine Practitioners existence. We earn our money the first time as veterinarians then we earn the same money the second time as bill...
View ArticleMore Equine Practice Collection at Time of Service: ask for your money
Following my February 14 blog on Accounts Receivable and Cash Flow in Equine Practice I received some responses on Facebook that were thought provoking. The first Facebook response was from an equine...
View ArticleHouston We Have a Problem. Thoughts on the New York Times Horse Racing Series
I am a bandwagon sports fan. I get engaged when the playoffs start in most sports. Since March Madness is in full swing, I have been tuning into sports shows. The new, “new word” that announcers and...
View ArticleClik here to view.
Our Best Thinking Got Us Here. Thoughts on the New York Times Horse Racing...
Without a doubt the New York Times piece on April 30, the second in a series, continued to shine sunlight on horse racing’s challenges. Ultimately, that sunlight will lead horse racing to be a...
View ArticleVeterinary Leadership Experience
I am at the 2012 Veterinary Leadership Experience. VLE’s foundation principles are emotional intelligence and servant-leadership. We, the board of Directors of VLE Foundation, met last night with about...
View ArticleClik here to view.
Client Outcome
If you are a veterinarian, try to remember the last time one of your clients scheduled a visit because they were having a GREAT day and just wanted you to be a part of it. Unheard of, right? In today’s...
View ArticleNo Really, This Happened in 2013
I believe that when you see a “wrong” you really only have two choices, ignore it and hope that it rights itself or call it what it is and start the conversation. I am fortunate to live in Kentucky and...
View ArticleThe rise of the CEO support group
This is a great article from Fortune Magazine looking at CEO Support Groups and the need that executives have for coaching. Click here to read the article
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